Context
Hospitality operators were juggling spreadsheets, chat threads, and paper checklists to run daily check-ins and check-outs. (Placeholder case study — real copy lands in phase 2.)
Problem
Every handover between shifts lost information. Double bookings and missed maintenance requests were costing real money.
Solution
A single PMS: bookings calendar, check-in/check-out flows, task assignment, and a marketing site to bring new properties onboard.
Outcome
Operations moved off spreadsheets entirely. Placeholder metric: check-in time cut from 15 minutes to 4.